Outsourcing solutions have the attractive promise of greater returns, faster lead generation, better customer care, and the like. But dealing with your outsourcing partner is always the first obstacle to overcome. You might be ready to form a Philippine BPO partnership, but here are a few tips you can keep in mind when dealing with your outsourcing partner.
1. Know the bigger picture. Setting up shop is planning your short and long-term goals. Hiring an outsourcing partner means you are looking far into the future and you need to work with a goal in mind. Determine how many people you will need to meet particular deadlines and be sure to clarify this with your partner.
2. Ask for a client list. Outsourcing solutions are all about tapping the right people that understand your particular industry. Ask for a client list before you sign a contract to have a quick review of the companies they have catered to and if any of them belong to the same industry as you do; proving that they have prior experience in the field that you need them to accomplish. Let it be clear early on that your business is looking for quality.
3. Set a budget. Let’s face it, small business outsourcing comes with a budget. No matter how much you would like your business to succeed, you need to be upfront about your budget. Don’t sway towards something you cannot afford if it means sacrificing your finances. A good outsourcing partnership will try to work around your budget, making you the best of friends, and trusting that your business partner will deliver your requests.
4. Give feedback. If you like the work they are doing, send out praise to affirm their strategy. In the same manner, they will feel empowered to work harder and do better for your business. If, however, they aren’t meeting your expectations, then don’t be afraid to tell them what it is you don’t like as well. Give your feedback if you want results.
5. Make a healthy conversation. Check up on your partner once in a while to establish a sense of camaraderie. Problems will inevitably arise along the way, but if you take the time to get to know each other, then tackling these obstacles will be easier to deal with.
Outsourcing partners are always looking out for your best interest. But the partnership is a two-way street that requires you to meet them halfway. Don’t play the guessing game. Remember to be upfront with your goals and your requirements, and you will have a successful outsourcing partnership.