Secret Shopper
Fantastic client service is key to success in restaurant profitability and is the way to measure the consumer practical experience and guest satisfaction in your restaurant. Video secret shops will be distributed by means of a flash drive, or we can host streaming feeds of your videos on our secure and password protected website. At the core of Secret Shopper® is our expertise in evaluating client experience each in the digital and brick & mortar worlds. In my eyes there are 5 major challenges with the secret shopper methodology as practiced by the Dead Animal Steakhouse. I cannot tell you how many times I have noticed secret shopper reports praise the server but fail the restaurant on rude hosts or poorly prepared food.
You can invest anywhere from minutes to hours to days to get the full practical experience you need to report on. Additionally, after each interaction, you are …