We employ mystery shoppers (also identified as secret shoppers or mystery shopping assessors) who experience a service or a brand through visits, phone calls or on the web assessments. The objective of Secret Buying is straightforward, to support you increase your service, to preserve your customers pleased, to quit shoppers moving elsewhere and even attract additional new buyers from competing companies. Jobs are often specific in nature, so you are totally expected to total tasks Exactly as requested by the organization. Secret shoppers from selected demographics can test your employees, in a real time environment and let you know based on their encounter if they would have purchased today, and if not why not.

As a secret shopper, you could be asked to behave a specific way or buy a unique item and then report back on how the situation was handled. All involve having a shopper pose as a …